A Multi-Criteria Decision-Making Model Integrated with Speech Analytics for the Performance Evaluation of Agents in Express Delivery Industry
the International Symposium of Production Research 2023, Antalya/TÜRKİYE, 5 Ekim 2023
DEMİRCİOĞLU HELİN ÖYKÜ, ŞİMŞEK BERNA, KONYALIOĞLU AZİZ KEMAL, ÖZCAN TUNCAY, BELDEK TUĞÇE